Refund Policy

Introduction

Our goal at Energy Experts Services is to ensure your satisfaction with our utility services. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

  • Service Issues: If you encounter a major issue with our services that we cannot resolve in a timely manner, you may qualify for a refund.
  • Billing Errors: In the event of a billing mistake, we will correct the error and refund any excess payments.

Refund Process

  1. Request: To initiate a refund, please contact our customer service team with information about your issue or billing error.
  2. Review: We will assess your request and determine eligibility based on our service terms.
  3. Approval: If your request is approved, we will process the refund and inform you of the outcome.
  4. Refund Method: Refunds will be issued to the original payment method used for the transaction.

Non-Refundable Fees

  • Administrative Fees: Certain administrative fees may not be refundable.
  • Late Payment Fees: Fees associated with late payments are not eligible for refunds.

Dispute Resolution

If you disagree with our refund decision, you can request a review or resolution through our customer support channels.

Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Us

For questions or to request a refund, please contact our customer support team: